When will you stop billing me?
Charges will stop with the current billing cycle. You can find the expiration date of your subscription by accessing the Quibi app > Settings > My Account > Change Subscription Plan.
What will happen to my account information once you close?
I am a premium customer, but now I am seeing ads. What happened?
To prevent additional charges, at the end of your last billing cycle your account was switched to our Free subscription. You will have ad-supported access to the app until December 1st, when your free subscription will expire.
When is the last day I can watch content?
The last day you can watch content is the final day of your current paid month or trial.
You can find the expiration date of your subscription or trial by accessing the Quibi app > Settings > My Account > Change Subscription Plan.
I have Quibi through a T-Mobile offer. When will I lose access to Quibi?
Your trial through T-Mobile will end on December 1st. You will have access to the Quibi app and content until then. You will not be charged at the end of the trial period.
My free trial ends before 12/1, can it be extended to 12/1?
We are not extending any trials beyond their current expected expiration date.
My free trial ends after 12/1, will I still get the full trial period?
Your free trial will end on December 1st. You will have full access to the app and content until then.
Why can’t I subscribe and use the service till 12/1?
Thank you for wanting to join before we say goodbye, but in an effort to avoid any billing issues, we are not allowing new subscriptions at this time.
What happens to the app after 12/1? Will it automatically remove from my device?
The Quibi app will remain on your device until you delete it. However, you will not be able to sign in or access any Quibi content.
Will Quibi be releasing any new content before the service ends?
No, Quibi will not be launching any new shows before the end of service on December 1st.
Can I save downloads to a private hard drive?
No. Quibi content cannot be saved to an external, private drive.
What happens to the content I have downloaded?
You will have access to downloaded content until the end of your subscription or trial